Job Description

Overview Are you passionate about making a real impact in the homebuying journey? At Tri Pointe Solutions , the financial services affiliate of Tri Pointe Homes , we're redefining what it means to purchase a home. Our dynamic team is driven by innovation, collaboration, and a shared commitment to excellence. We offer a comprehensive suite of services-including mortgage, title, escrow, homeowner's and title insurance-all integrated under one roof to create a seamless, high-quality lending experience for our borrowers. If you're ready to be part of a forward-thinking company that's shaping the future of the industry, apply to join our outstanding team. Tri Pointe Connect, the mortgage affiliate of Tri Pointe Homes, is looking for an experienced individual to join our talented group in Charlotte, North Carolina as a Director, Mortgage Compliance Officer. Position Summary: The Director, Mortgage Compliance Officer serves as the strategic leader responsible for directing and evolving Tri Pointe Connect's mortgage compliance and quality control programs. This role ensures enterprise-wide adherence to federal and state regulatory requirements while fostering a culture of compliance, risk awareness, and operational excellence. As a key member of the leadership team, this individual will oversee compliance initiatives across the mortgage lifecycle, manage internal and external audits, and lead regulatory change management. The Director will act as the primary liaison with external partners, including Lenderworks, and will be instrumental in driving process improvements, developing policies, and ensuring business practices align with applicable laws, investor guidelines, and agency requirements. Responsibilities:

• Provide executive oversight and strategic direction for the company's mortgage compliance program, ensuring alignment with legal, regulatory, and investor expectations.
• Monitor and interpret federal and state mortgage lending laws (ECOA, HMDA, RESPA, TILA, FCRA, AML, etc.) and ensure timely implementation of necessary process or policy changes.
• Lead regulatory change management efforts across departments, including system updates, procedural revisions, and staff training.
• Serve as a senior advisor to internal stakeholders on complex compliance and regulatory issues, offering actionable insights and risk mitigation strategies.
• Oversee and enhance the Anti-Money Laundering (AML) program, ensuring compliance with BSA/AML regulations and delivery of required training.
• Ensure the company's LOS (e.g., Encompass) and compliance systems are continuously updated to reflect current regulatory requirements.
• Oversee internal and external mortgage audit activities, including state, federal, agency, and investor reviews.
• Direct the preparation and submission of the monthly Management Summary Report in collaboration with Lenderworks, communicating key audit findings and trends to executive leadership.
• Monitor quality control reviews of closed loans, early payment defaults (EPD), employee files, and other internal audit checkpoints to ensure continuous compliance.
• Identify and analyze audit trends, discrepancies, and systemic issues to proactively recommend process enhancements and risk mitigation strategies.
• Ensure questionable files are subjected to appropriate fraud detection tools and lead resolution strategies based on findings.
• Provide oversight and coordination for the compilation and timely submission of HMDA data in accordance with regulatory guidelines.
• Develop, maintain, and implement corporate compliance policies and procedures across mortgage operations.
• Partner closely with Operations, Production, Legal, Risk, and IT teams to embed compliance into all core business activities.
• Collaborate with senior leaders on enterprise-wide compliance initiatives, process improvements, and special projects.
• Deliver executive-level reports, risk assessments, and board updates, and facilitate audits or inquiries by regulators or investors.

• Bachelor's degree or equivalent experience, compliance-related certifications (e.g., CRCM) strongly preferred
• 8 or more years of progressive mortgage industry experience, with at least 5 years in a senior compliance leadership role
• Experience managing the NMLS licensing, renewals, business/state licenses for production teams.
• Experience working with or managing external compliance partners or vendors (e.g., Lender Works).
• Management experience a plus

• Clear understanding of the life cycle of the loan.
• Deep knowledge of federal and state mortgage lending laws and regulations, with proven experience in interpreting and applying them to business operations.
• Proficient with loan origination systems (e.g., Encompass) and compliance software solutions.
• Strong analytical and investigative skills with a results-oriented, problem-solving mindset.
• Demonstrated experience managing audits, regulatory exams, and quality control programs.
• Visionary leader with the ability to shape and guide long-term compliance strategy.
• Exceptional written and verbal communication skills, with the ability to present complex regulatory information to executive stakeholders.
• Strong sense of urgency and comprehensive of when to escalate regulatory concerns/issues.
• Skilled at leading cross-functional teams and influencing at all organizational levels.
• Strong organizational and project management skills with the ability to manage competing priorities and deadlines.
• High integrity, sound judgment, and a proactive approach to risk identification and mitigation.
• Proven track record of implementing scalable systems, processes, and governance structures.

• May be sedentary for extended periods, up to 4 hours
• Visual acuity for detailed computer work
• Using fine motor skills for tasks requiring precision such as typing
• Hybrid work environment
• After hours/weekend, as needed Tri Pointe Homes Holdings, Inc.

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