Entry level IT Specialist Job at Constitution General Agency Llc, Charlotte, NC

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  • Constitution General Agency Llc
  • Charlotte, NC

Job Description

Benefits: Dental insurance Health insurance Paid time off Vision insurance Job Description: We’re looking for a proactive and detail-oriented IT Support to join our team. This hybrid role combines hands-on IT support with account and billing management, customer service, and basic system maintenance. Ideal for someone who thrives on variety, problem-solving, and helping others, this position is critical to keeping both our technical operations and customer relationships running smoothly. Key Responsibilities: Monitor and maintain computer systems, hardware, and networks Install, configure, and support hardware, software, printers, scanners, and other devices Provide front-line customer service support to resolve user issues and inquiries Troubleshoot basic hardware, software, and connectivity problems Perform routine maintenance and identify opportunities for system improvements Manage customer accounts and billing tasks, including processing updates and resolving issues Assist with financial data entry and help generate accurate reports Communicate effectively with vendors, clients, and internal teams Test, evaluate, and help implement new technologies Ensure timely response to service tickets and support requests Qualifications: Bilingual English/Spanish (required) 1+ year of Help Desk or IT support experience (Preferred) 1+ year of experience with Windows environments (Preferred) Experience or familiarity with account/billing systems (Preferred) Basic maintenance understanding and troubleshooting Strong communication and customer service skills Solid troubleshooting and problem-solving abilities Willingness to travel up to 100% (Preferred) Why Join Us? A dynamic and supportive work environment Opportunities for cross-functional experience in IT and business operations The chance to grow your skills while making a real impact every day #J-18808-Ljbffr Constitution General Agency Llc

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