Berglund Luxury Lynchburg is looking for a results-driven, customer-oriented person to join our team as the Internet Manager. We are part of Berglund Automotive, a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia. Job Summary: As the Internet Manager, you will play a key role in our dealership's success by managing our online presence, responding to internet leads, and ensuring a seamless online-to-showroom experience for our customers. You will be responsible for optimizing our online marketing efforts and implementing strategies to drive traffic to our website and showroom. Benefits: Ongoing training and professional development. Career advancement opportunities. Paid time off. No work Sundays. Health, dental, vision, life, and disability benefits. 401(k) retirement plan. Employee discounts on vehicle purchases and service. A positive and collaborative work environment. Key Responsibilities: Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates, providing exceptional customer service. Establish follow-up schedule with sales appointments and with leads that are not ready to make an appointment or a no-show. Provide customers with initial product information & direct them to the appropriate dealership resources. Present initial financing options based on customer needs. Participate in team & process development sessions – keeping positive relationships with teammates, sales teams, and dealership management. Qualifications: Prior sales / customer service experience preferred. Prior luxury automotive experience is a plus. Excellent communication and customer service skills. Attention to detail and organizational skills. Strong computer & phone skills (Internet, MS Outlook, CRM). Professional. Strong work ethic. Minimum high school diploma or equivalent required. Valid driver's license and a clean driving record. Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. Berglund Luxury Auto Lynchburg
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