Job Description

The New York County District Attorney’s Office (DANY) has an immediate opening for an IT Help Desk Specialists in its IT Department. In this position, the Specialists are responsible for providing prompt and efficient technical support with varying degrees of complexity for all levels of DANY staff. Responsibilities Include But Are Not Limited To Perform high-level triage of computer and applications related problems to assign to proper unit or specialist. Respond promptly and notify appropriate IT teams of system, application, or any other urgent issues. Act as resource to technicians and first line support telephone operators. Represent IT and be point person for any technical issues during off hours. Assist users with preliminary identification of computer and application related issues. Perform in a high-volume IT Help Desk call center, with a high degree of professionalism. Escalate issues as required and ensure a timely distribution of information within the organization to expedite resolutions. Keep stakeholders informed about ongoing issues and resolutions. Follow the client support guidelines as outlined by supervisor. Maintain support documentation as needed. Move computer equipment. Install, configure, and troubleshoot computer hardware and software. Accurately maintains Unit's call center tracking system ensuring that calls are entered accurately and in a timely fashion. Troubleshoot both PC and Mac hardware and software. Perform other related duties and tasks as assigned. In addition to the Minimum Qualification Requirements, candidates must possess the following: Minimum one (1) - three (3) years of relevant experience in supporting users. A temporary 5-day schedule will be required for onboarding and training requirements (Monday to Friday) 9 am to 5 pm. Preferred Requirements/Skills Additional technical training a plus. Knowledge of iManage. Strong technical background in computer hardware and software, and troubleshooting required. Ability to learn and understand internally developed applications quickly. Ability to work independently during off hours. Knowledge of both PC and Mac hardware and software. Proficient in Microsoft products (including Windows 10,11 and Office 0365), with the ability to quickly learn and incorporate new releases and updates. Excellent interpersonal, organizational, and communication skills required. Ability to assist users with application related questions and issues. Ability to follow directions and apply proper policies, procedures, and guidelines. Strong attention to detail and high concern for data accuracy. Dependable team player who works collaboratively and cooperatively with staff in a team-oriented environment. Ability to multi-task in a fast-paced environment, prioritize among competing needs, and respond quickly to requests for information. Ability to interact with all levels of staff and vendors. Hours/Shift Wednesday to Saturday, from 1:15 PM – 11:00 PM. How To Apply Apply with a Cover Letter and Resume. Additional Information Current office employees: To be eligible for a transfer or promotion, staff must have already served at least 1 year in their current position and be in good standing. In addition, must meet the minimum qualifications of the position. For internal candidates, we are looking for candidates that can make a one (1) year commitment to the hiring unit. Authorization to work in the United States is required for this position.

COMMUNITY ASSOCIATE - 56057

Minimum Qualifications Qualification Requirements High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or Education and/or experience which is equivalent to "1" above. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Residency Requirement City Residency is not required for this position. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Hospitals and Health Care Referrals increase your chances of interviewing at NYC Department of Health and Mental Hygiene by 2x Get notified about new Information Technology Help Desk jobs in Manhattan, NY . New York City Metropolitan Area 1 week ago New York, NY $75,000.00-$85,000.00 5 days ago New York City Metropolitan Area 2 weeks ago New York City Metropolitan Area $70,000.00-$90,000.00 6 days ago Information Technology Help Desk Analyst New York City Metropolitan Area $30.00-$32.00 2 weeks ago New York, NY $80,000.00-$100,000.00 2 weeks ago New York City Metropolitan Area $65,000.00-$70,000.00 1 week ago New York, NY $100,000.00-$130,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr NYC Department of Health and Mental Hygiene

Job Tags

Full time, Temporary work, Immediate start, Shift work, Night shift, Saturday, Monday to Friday,

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